Privacy Policy

Privacy Policy

This Privacy Policy explains how Chatzonic collects, uses, stores, and protects personal and business information when you use our website, platform, and messaging services.

Last updated: April 4, 2026

1. Introduction

Chatzonic is a SaaS messaging platform that supports legitimate communication use cases such as OTPs, alerts, reminders, notifications, account updates, and customer support messaging.

We are committed to protecting personal information and operating our services in a transparent, secure, and compliant manner.

2. Information We Collect

  • Name, email address, phone number, and account registration details.
  • Business information provided for account setup, verification, billing, or compliance review.
  • Support requests, contact form submissions, and customer communication records.
  • Messaging-related data and metadata necessary to deliver platform services.
  • Technical data such as IP address, browser type, device information, and usage logs.

3. How We Use Information

  • To create, manage, and secure user accounts.
  • To provide messaging functionality and related platform services.
  • To process support requests and operational communications.
  • To verify business use cases and support carrier or provider compliance requirements.
  • To detect fraud, spam, abuse, unauthorized access, or unlawful use.
  • To improve performance, reliability, and user experience.
  • To comply with laws, regulations, and lawful requests.

4. SMS Consent & Communications

Chatzonic may send SMS messages regarding customer support, service updates, and account-related information where a user has provided their phone number and opted in to receive such messages.

Important:

Phone numbers collected for SMS consent are not shared with third parties for their own marketing purposes.

  • Users may opt in through forms, account actions, or other clearly disclosed consent methods.
  • By providing a phone number and opting in, users agree to receive SMS messages from Chatzonic regarding customer support, service updates, and account-related information.
  • Message frequency may vary depending on account activity and service usage.
  • Standard message and data rates may apply based on the recipient’s carrier plan.
  • Recipients may opt out at any time by replying STOP where supported.
  • Recipients may reply HELP for assistance or contact us directly at info@chatzonic.com.
  • Additional information is available in our Privacy Policy and Terms & Conditions.

5. How Information Is Shared

We do not sell personal information. We may share information only as reasonably necessary:

  • With infrastructure, hosting, messaging, verification, payment, and technical providers that help operate the platform.
  • With carriers, aggregators, or communication partners where necessary for message delivery and compliance.
  • When required by law, regulation, court order, or valid legal process.
  • To investigate or respond to fraud, abuse, security incidents, or policy violations.

6. Data Security

  • We use reasonable technical, administrative, and operational safeguards to protect information.
  • Access to certain information may be limited to authorized personnel and systems.
  • No method of storage or transmission is completely secure, and absolute security cannot be guaranteed.

7. Data Retention

We retain personal and business information only for as long as reasonably necessary to provide services, maintain records, meet legal or compliance obligations, resolve disputes, and enforce our agreements.

8. Your Rights & Choices

  • You may contact us to request updates or corrections to your account information.
  • You may opt out of supported SMS communications by replying STOP.
  • You may contact us regarding privacy-related questions or account data concerns.

9. Third-Party Services

Chatzonic may rely on third-party providers and communications infrastructure to support message delivery, account verification, hosting, analytics, support, and other platform operations.

  • Delivery speed, routing, filtering, and support for messages may depend on third-party systems.
  • We are not responsible for failures, delays, or filtering caused by carriers or providers outside our direct control.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect service changes, legal requirements, or compliance standards. Updated versions will be posted on this page.

11. Contact

If you have questions about this Privacy Policy or our data handling practices, please contact us:

info@chatzonic.com